The Sensor
Adhesive-mount sensor — two-minute install, no plumbing, five-year battery. Capacitive probes with sub-second detection. Designed to fail loud, not silent — every event reaches the network.
aquasentinel
Smart Water Protection
For insurers & property partners
Detect. Respond.
Report.
AquaSentinel reduces escape-of-liquid claims through early detection and same-day make-safe reporting. We join sensors, live apps, and a licensed trade network into one platform — detecting leaks, dispatching make-safe response, and returning an insurer-ready report the same day. Damage capped in under 60 seconds.
Jump to partnership details ↓<60s
Detection → plumber
$2.4B
AU water claims / year
#1
Home-claim category
2yr
Sensor battery life
The Problem
$2.4B
Australian water-damageclaims · every year
A sensor that just beeps in an empty house doesn't stop the damage.
By the time someone hears it, the carpet is gone, the sub-floor is warped, and the insurer is already looking at a five-figure claim. Most escapes of water in Australia happen while the homeowner is at work, on holiday, or asleep.
1 in 5 Australian homes will claim water damage in their lifetime, at an average of $18,000 an event — and a leak typically runs five hours before anyone notices.
A sensor is the easy part. What happens in the next 60 seconds is the difference.
The solution
Prevention is the shift.
Water protection has always started after the damage. AquaSentinel starts before it begins — one detection layer, one platform, many local responders. Minutes and hours decide the size of a claim. We compress them to seconds.
The Product
Sensor. App. Network.
Three parts — hardware, apps, a coordinated response network — designed as one product. The sensor detects. The apps route. The trade network responds. You never call a plumber; the plumber is already on the way.
The Apps
Three native iOS apps — Consumer, Tradie, Owner. Shared event chat per leak. Live status for every sensor. Nominated neighbour looped in automatically. No monitoring subscription.
The Network
A trade network dispatched first-to-accept — licensed plumbers in your suburb, messaged via SMS and push notification the moment a sensor fires. Cloud platform on AWS ap-southeast-2. Every event archived — timestamps, photos, chat, resolution — and formatted for your insurer.
Under Sixty Seconds
One burst pipe. Sixty seconds.
A real event — minute by second. You're at work, the kitchen is filling up, and the network has already closed in.
00:00
Water hits the probes. Sensor fires.
00:06
Homeowner push + SMS. Room, sensor photo, mains location.
00:14
Nearest plumber paged. First-to-accept attends.
00:28
Shared chat opens. Owner · plumber · neighbour · dispatch.
00:42
Neighbour closes the mains. Water off. Damage capped.
00:58
Event logged. Insurer-ready before anyone rings.
Three ways in
One leak. Three front doors.
A leak reaches AquaSentinel three ways — flagged by a sensor, sent by an insurer, or raised by a homeowner. Same engine, same dispatch, same insurer-ready record. From alert to repair.
Channel one · Sensor
Sensor alert
A sensor sees water at the property — we dispatch a licensed plumber before a claim is ever lodged, and the homeowner is briefed on the way.
Channel two · Insurer
Insurer make-safe
An insurer emails an emergency make-safe — we dispatch, contain it, and return a Zero Day Report the same day. No portal, no integration.
Channel three · Homeowner
Quote & repair
A homeowner requests a repair or quote in the app — we surface nearby licensed plumbers and coordinate the whole job on one platform.
Make-safe & ZDR™
Email in. Report out.
An insurer emails a make-safe to makesafe@aquasentinel.pro. We dispatch the right local plumber, contain the damage, and close out with a claim-ready Zero Day Report — photos, timeline, costings and audit trail — the same day the plumber attends.
Make-safe email
→
Smart dispatch
→
Plumber attends
→
ZDR™ same day
01
Same day, every dispatch
The closeout packet lands in the carrier's inbox before the plumber's day ends — so reserves release earlier and time-to-resolution drops.
02
Smarter dispatch
Live location and field data pick the right plumber, ETA and job duration — the job goes to whoever can attend fastest and do it well.
03
Knows your tradies
Response times, accept rates, suburb history and job-type fit build a long-term record of every plumber — work routes to the best match for the job.
In the app
From make-safe to ZDR, in hand.
The insurer's make-safe arrives pre-filled, the plumber attends, and the Zero Day Report is generated and sent — all on the phone, all in one shift.
Auto-filled from the email
MS-4827 · Suncorp
14 Wattle St, Brunswick VIC
✓ Details parsed
Job typeBurst pipe — kitchen
PriorityEmergency
Nearest plumber1.2 km
Dispatch →
Live status
Dave R. · Licensed plumber
Accepted · ETA 11 min
● On the way
Make-safeIn progress
Photos6 captured
WaterIsolated at mains
Open shared chat →
Claim-ready packet
ZDR™ · MS-4827
Generated 4:52pm — same day
✓ Sent to insurer
TimelineAlert → contained
Photos + notesAttached
Costings + auditIncluded
View report ✓
For insurers
Storms make the news. Leaks make the loss ratio.
Escape of liquid is the biggest non-catastrophe claim line in every Australian home book. Every leak we catch early is one that never reaches your loss ratio — and it compounds as more of the book runs on AquaSentinel.
Fewer, smaller claims
Leaks caught and contained early. A verified record on every incident — timeline, photos, valve trail. Prevention you can model, not just cover.
Reports you don't get today
Where leaks start, severity trends, portfolio heat by postcode — live prevention intelligence your own claims data can't produce. We feed your systems; we don't replace them.
Insurer-grade by design
All data in Australia (AWS Sydney). AES-256, per-carrier isolation, APRA CPS 234-aligned, forensic audit trail. Pass your security review before the pilot, not after.
Reporting pack
Reports you don't get today.
Live sensor and make-safe data, turned into portfolio intelligence your own claims data can't produce — where leaks start, how severity trends, and which postcodes drive the book.
Where it starts
● Flexi hose● Hot-water● Dishwasher● Other
Severity trend
Average claim severity falls as the book is monitored.
Portfolio heat
Which postcodes drive the book — sharper as it scales.
Example views — populated with your live portfolio.
The stack
Boring infrastructure. On purpose.
Managed AWS, one region, one database, one queue. The complexity lives in the data, not the plumbing — so your risk and security teams pass it on first review.
Cloud · AWS Sydney
- ap-southeast-2 — data resident in Australia
- Aurora Postgres for live data, S3 for archive
- AWS IoT Core + Lambda for telemetry
- SNS for SMS, push and dispatch
- Cognito for identity, MFA-ready
Apps · Native iOS
- SwiftUI — one codebase, three apps
- Consumer, Plumber, Owner roles
- Push + SMS guaranteed delivery
- Offline tolerant — local-first state
- HomeKit sensor compatibility
Compliance · Day one
- Australian Privacy Principles aligned
- Immutable audit log on alerts & valves
- Encrypted at rest + in transit (KMS, TLS)
- SOC 2 trajectory — logging built first
- Tenant isolation by account, every query
Who it's for
Three audiences. One platform.
Homeowners, licensed plumbers, and insurers each get their own app — and their own reason to be here. A single shared event chat ties them together.
Homeowners
A response, not an alarm.
- Simultaneous alert to you and a licensed plumber — first to accept attends.
- One shared chat with plumber, neighbour and dispatcher — not seven phone calls.
- Insurance-ready log of timestamps, photos and resolution from second one.
- Five-year battery, $10/month per home — no lock-in contract.
Licensed Plumbers
Dispatch, not cold leads.
- First-to-accept dispatch from the sensor network — no bidding, no chasing.
- Local radius only, configured by you. No out-of-area drive times.
- Paid per job — no platform fee, no subscription.
- Photo + mains location in chat before you arrive.
Insurers
Fewer claims. Smaller claims.
- Frequency & severity of water claims drop across a monitored portfolio.
- Tiered reporting — weekly, daily, per-event — on your terms.
- White-labelled at the surface, fully managed underneath.
- Renewal & acquisition lever — bundle into new policies.
The ask
How we partner with you.
A focused pilot in Victoria's highest-risk water-damage areas — prove the response time and the loss-ratio impact on your own book.
Where
Highest-risk areas, VIC first
Older suburbs, inner-east and bayside, high-density apartments and growth corridors built on flexi hoses — starting in Victoria, built to expand.
What we need
Your claims data
Your top 20 escape-of-liquid postcodes (frequency + severity) and a claims heat map — so we deploy where the losses actually are.
What you get
Days → minutes
Response compressed from days to minutes, lower claim severity, and a measurable loss-ratio improvement — each closed with a same-day ZDR™.
Pilot unit at $850 (negotiable to $750) — embed it in the policy and offset it with premium reductions over 3–4 years. The return is a lower loss ratio, every year it runs.
Get in touch
Ready when you are.
We're signing pilot homes, plumber-network partners, and insurance portfolios in Australia now. See the full picture, or start a conversation.